Centre de support
  1. Centre de support
  2. Support Ligue Bourgogne-Franche-Comté

Support Ligue Bourgogne-Franche-Comté

Bienvenue ! Vous pouvez soumettre une demande pour Support Ligue Bourgogne-Franche-Comté à l'aide des options proposées.

  • Vous êtes un club

    F.M.I (Feuille de Match Informatisée), Footclubs, Portail Club, Mon Compte FFF, F.A.F.A (Fonds d'Aide au Football Amateur), FAL, Clubs Compagnon
  • Vous êtes un élu

    Distinction des bénévoles, Désignations, F.A.F.A (Fonds d'Aide au Football Amateur), Footclubs, Office 365, Portail Bleu, Poste de travail & Matériel informatique, Réseau Bleu, Stadium
  • Vous êtes un officiel

    Désignations, Mon Compte FFF, Portail des Officiels
  • Vous êtes un salarié (District ou Ligue)

    Désignations, CEGID, Compétition, FOOT 2000 - Module Administration, FOOT 2000 - Module Centre de Gestion, FOOT 2000 - Module Club, FOOT 2000 - Module Personne, Office 365, Poste de travail & Matériel informatique, Site Internet Ligues & Districts, Clubs Compagnon, Distinction des bénévoles, F.M.I (Feuille de Match Informatisée), F.A.F.A (Fonds d'Aide au Football Amateur), FAL, Footclubs, Gestion des formations, Mon Compte FFF, Portail Bleu, Portail Club, Portail des Officiels, Réseau Bleu, Stadium, Suivi Projet Club, Vie des Clubs
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